Terms & Conditions

Please read the following terms and conditions carefully.

Introduction:The following Terms and Conditions apply to all the products and services sold by Tailored List Travel and Cruise (Tailored Travel and Cruise Pty Ltd). Your payment to Tailored Travel and Cruise is your acknowledgement that you have read, understood, and agreed to be bound by these terms and conditions.

Names:All airline tickets must be issued as per passport (or photo ID for domestic trips). Carriers will deny carriage if the name varies and the booking may be cancelled. It is strongly advised that you supply a copy of your passport at the initial booking stage to ensure it is booked correctly.

A change to Flight Times: It isyour responsibility to contact the airline prior to departure to ensure there is no change to the schedule departure time. Tailored Travel and Cruise will attempt to contact you if we are made aware of any such changes but will not be liable for any costs incurred if contact cannot be made. Whilst overseas, it is strongly advised that you contact the airline within 24 hours of your scheduled flight to ensure the most up-to-date information.

Flight Connections: If you have purchased separate (multiple) tickets and you are transiting or connecting from one ticket to another, we cannot accept responsibility for any future schedule changes that may affect your connecting times, as they are not guaranteed. Please note that when booked on multiple airlines (and sometimes the same airline) you may need to check in your baggage with each airline at the transit point.

Frequent Flyer Members:Please note if you are a frequent flyer member you should retain your air ticket and boarding passes as proof of travel as Tailored Travel and Cruise cannot be held responsible for missing points and you’ll need this proof to claim directly with the airline. Always check your boarding pass is printed with your membership number on it. It is your responsibility to check with your frequent flyer program whether the booking class on your reservation is eligible for frequent flyer points and at what rate. Not all booking classes are eligible to upgrade with points and you must notify your travel consultant at the initial booking stage so that we may allocate you the correct fare to be eligible for the upgrade system with your frequent flyer program.  

Carry-on Baggage Restrictions: Please note there are rules for taking liquids, aerosols and gels on flights. Please ensure you familiarise yourself with these rules.

Low Cost Carriers:Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly prior to your scheduled departure if you require to add or increase your check-in baggage limit. Baggage fees may be charged directly by the Airline for adding or increasing check-in baggage allowances, please note higher charges may be imposed at the airport for any additional requirements that are not pre-arranged. Check-in baggage fees are non-refundable once purchased.

Hotels/Resorts:All reasonable care is taken to request the bedding configuration that you wish at a hotel or resort. The final allocation will be made by the hotel/resort upon check-in and sometimes the particular room with the requested bedding configuration may not be available. Tailored Travel and Cruise bears no responsibility for the inability of hotels/resorts to facilitate your bedding request.

Passports, Visas & Health Requirements:All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine‐readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re‐entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on 1300 268 120. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage, which you may suffer in reliance on it (except to the extent caused by fault on our part).

If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre‐registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

If you are travelling to Canada please see http://www.cic.gc.ca/english/visit/eta.asp for important information regarding compulsory electronic travel authorization for visa‐exempt foreign nationals (“ETA”). Australian passport holders will not be able to enter Canada without a valid ETA (or visa) from 15 March 2016. Please note, you may not meet the eligibility requirements of ETA and may be required to obtain a visa or permit.

Pricing: Prices are not guaranteed until paid in full and documents have been issued. Unless otherwise stated, prices shown are in Australian Dollars (AUD) and are fully inclusive of taxes, levies, government charges and other applicable fees. For some international travel product, pricing has been converted to AUD using the exchange rate at the time the booking is made. Variations to your final price may occur due to currency fluctuations and must be requoted on the date of payment. Some fares and specials may be withdrawn without notice, sometimes on the same day as quoting. Tailored Travel and Cruise bears no responsibility to honour a price that is no longer available. If travel is booked for more than one traveller, and the traveller number decreases, the price will increase for the remaining travellers in most cases.

Infants/Children:Please note that bookings for infants do NOT include a seat on an aircraft unless a child price has been paid for. Most hotels/resorts will charge a daily fee on arrival for use of a rollaway or cot. These charges are solely the traveller’s responsibility to pay directly.

Payments: For bookings made with Tailored Travel and Cruise a minimum deposit amount of $100.00 per person for flights and $300.00 per person for holiday packages is charged. Package deposits may be higher depending on supplier requirements. All deposit payments are non-refundable. The due date for balance payment for travel arrangements made via Tailored Travel and Cruise is set with the ticketing deadline imposed by the airline and/or wholesaler. This may be immediate. Where Tailored Travel and Cruise charge a Service fee, this fee is non-refundable.

Credit Card Payments: Tailored Travel and Cruise reserves the right to charge administration/service fees for payments made by credit card. Card types accepted by Tailored Travel and Cruise are Visa, MasterCard and Amex. Transactions made using these card types incur charges ranging from 1.45-3.1% dependent on the card type used. Tailored Travel and Cruise reserves the right to pass on your credit card details, and any other essential booking details, to a third-party supplier who may charge your card directly for all or part of your booking payment. For details of how we collect and use your personal information please view our Privacy Policy. If your credit card is not approved, we will attempt to contact you but accept no responsibility for any costs incurred in the event we are unable to contact you. Prices may increase during this time. In some instances, you may be required to provide verification documentation to substantiate identity. This is to assist us in validating the integrity of the credit card information. This process is in place to reduce the potential risk of fraud. If we are unable to contact the cardholder to make such verifications Tailored Travel and Cruise cannot accept responsibility for any rebooking costs for missed ticketing deadlines. Under such circumstances any booking arrangements will be cancelled. If for any reason any travel service provider including airlines, do not provide the services to which you have been contracted, the liability is against that provider, and not against Tailored Travel and Cruise. If payment for such a service was made to Tailored Travel and Cruise by credit card or any other method, by accepting these booking conditions, you agree that you will not seek to charge back your payment to Tailored Travel and Cruise.

Amendment & Cancellation Fees: $150 per person or 12%, whichever is higher, on top of any supplier charges for cancellation. Cancellation penalties may be up to 100%. All Tailored Travel and Cruise service and credit card fees are non-refundable. For any booking made through Tailored Travel and Cruise, we reserve the right to charge a minimum $50 per person for changes made after ticketing. These fees are in addition to any fees charged by the travel provider.  

Travel Insurance:Tailored Travel and Cruise recommends that all clients take out Fully Comprehensive Travel Insurance as per the Australian Government guidelines and takes no responsibility for any client’s decision to travel uninsured. Any claim through an insurance policy that Tailored Travel and Cruise did not issue on your behalf, will incur a $120 administration fee, payable upfront.

Monies Not Held in Trust: All monies paid by you to us will be the property of Tailored Travel and Cruise and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

Agency: We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

Liability:To the extent permitted by law, neither Tailored Travel and Cruise nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Governing Law: If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.